Q. What is the rental process?

First, fill out the contact form to get the ball rolling. I will check availability for that date and get back with you asap. We can talk more about your event and make sure we are on the same page. When you’ve decided which pieces you’d like to borrow, I’ll send a personalized quote detailing rental pricing, fees, and deposits. Upon your acceptance of the quote, a signed rental contract, and a 25% deposit (via check, Venmo or PayPal) will be required to secure your pieces for the event date. The final payment is due one week prior to the scheduled pickup or delivery date.

Q. Will you have the pieces I need?

When I receive your contact form I will consult my schedule book and inventory to make sure I can accommodate what you have requested. I will email you back asap to let you know! Everything is on a first come basis and I will hold your request for 48 hours before offering those pieces to be rented by others.

Q. How Long is the rental period?

Rentals are available for pick-up or delivery starting the Thursday or Friday before your event and can be returned Saturday through Monday following the event. Our business is run from our home so we have lots of flexibility for pick-ups and drop-offs. If you’re planning a weekday event, let us know and we will work to accommodate your schedule. We can work all these details out during our consultation!

Q. Do you Deliver?

Yes! Our fees are as follows- $2.50/ mile from our location in SW Kalamazoo. An additional $0.50 per mile will be added if the deliver is over 20 crates/racks. We are available to deliver up to 85 miles from our location.

Q. How does pick-up work?

Your items will be packed carefully in crates and racks. A responsible party (over the age of 18) will double check the order has everything you need and sign the pick-up slip. You will need an enclosed vehicle (No open pickup trucks!) due to the delicate nature of the items. Plan ahead and know who will be picking up and dropping off to make sure their vehicle is big enough.

Q. What is the drop-off procedure?

Designate someone to handle your drop-off ahead of time so there is no last minute confusion. No need to wash your dishes, just give them a rinse if you’re able. I know some venues don’t have kitchens available, so just do your best. Dishes should come packed securely in the packing material they were sent with. Make sure small items like silverware are returned as well. Drop-offs can happen at our home any time on Saturday through Monday. I’ll fill you in on all of those details.

Q. What if something breaks?

Accidents happen! If any items happen to break there is a fee of 3 times that items rental price.